For Dermalogica Consumers
This Terms of Sale Agreement (this “Agreement”) is a legal agreement between you (“User”) and Dermalogica, LLC (“Dermalogica”) that governs your use of this e-commerce website. By utilizing this e-commerce website, User acknowledges that he or she has read, understood, and agrees to comply with the terms and conditions stated within this Agreement. Dermalogica may amend these terms of sale at any time. User’s submission of an order at this website constitutes acceptance of the terms of sale stated at the time of order. You are encouraged to review payment terms at the time of your order.
Payment terms can be changed without notice. The payment terms in effect when an order is received will apply to that order. You are encouraged to review payment terms at the time of your order. Dermalogica may enlist the aid of third parties to assist in the collection of delinquent accounts. All reasonable costs incurred by Dermalogica arising from attempts to collect delinquent accounts will be charged to User.
Dermalogica reserves the right to charge a 20% service restocking charge on all orders not accepted for delivery.
Dermalogica reserves the right to choose the freight carrier on prepaid shipments.
damage and shortage policy
All shipments are packed with great care. Any damages or shortages (including latent damages) must be reported by User to Dermalogica Customer Service within 48 hours of User’s receipt of shipment.
returns, refusals, and deductions
User must notify Dermalogica of all returns, deductions, or other disputes within 15 days of User’s receipt of order.
No product will be returned without the issuance of a Return Merchandise Authorization number (RMA #). All returns must be approved by Dermalogica Customer Service in advance.
RMA's are only valid for 30 days from the date of issue.