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contact us

contact us

Give us a call: 1-800-345-2761
Mon - Fri, 6am - 5pm PST

Live chat with a skin therapist:

Need skin care advice?
Chat to an expert.

Want to get serious about skin care but don’t know where to start? Our Professional Skin Therapists are ready to give you a personalized skin analysis and recommendation.

Chat Hours: Mon – Fri, 3am – 10pm PST
(excludes public holidays)


frequently asked questions

rewards

Dermalogica Rewards is a loyalty program designed to reward our most loyal customers. The program allows you to earn points and redeem them for a wide variety of rewards, including full-size products and exclusive gifts.

Dermalogica Rewards is open to all US residents.

Good news, enrollment is completely free!

Enrollment can be done by clicking here or visiting us at one of our Dermalogica Concept spaces in the USA.

There are lots of ways to earn points with Dermalogica Rewards. Aside from product purchase, you can also earn points by writing product reviews, referring friends and interacting with us on social media. Click here to see all the different ways you can earn points. Don’t forget, you can earn 50 points just by signing up today!

Nope! The points you accrue are yours to keep forever.

Once logged in, you can check your point balance on both the Rewards page and your Account page.

To redeem points online, login to your account here and click on the "Redeem now" button. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions.

Not at this time. Your points can only be redeemed for select full-size products and exclusive reward gifts.

Healthy Skin
Anyone who joins Dermalogica Rewards is automatically enrolled in 'Healthy Skin' tier. You are part of this tier from enrollment until you reach 499 points. See here for more details.

Radiant Skin
Dermalogica Rewards members who earn 500 points or more in a 12 month period will graduate to this tier. You recieve all of the benefits of the Healthy Skin tier PLUS, full-size rewards, early access to promotions, free 2-day shipping and much more. See here for more details.

Please email all questions and inquiries to webhelp@dermalogica.com or chat to us here.

afterpay

AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.

Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.

Afterpay is currently only available on dermalogica.com. Afterpay cannot be used as a form of payment in any of our concept stores.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Standard shipping times apply for all Afterpay orders. See our shipping page for more information.

All products on Dermalogica.com between $35 and $1000 are eligible for Afterpay.

Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.

Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 855-289-6014 or use the contact form here.

subscription

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive best price guarantee*, free shipping and 2 x points with Subscription orders!

You always have complete control over your Subscription orders and we send an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'Subscription' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

Joining Subscription is easy; to subscribe, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out as normal.

After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each Subscription order.

Once you've joined, Subscription is easy to manage. You can make changes by visiting the 'My Subscription' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Please allow up to 24 hours for any modifications or cancellations to be processed.

You can view your future orders in the 'My Subscription' section of your account. Your very next scheduled order will be displayed.

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Subscription item and want the items to ship in the same order, simply visit the 'My Subscription' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.