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return policy

return policy

We’ll gladly accept returns for any Dermalogica.com purchases for any reason. If you’re not satisfied with your purchase or received a defective item, simply return your items within 30 days of your order date without paying return shipping, handling, and restocking fees. Your return process must be initiated within 30 days of your order date to be eligible for a refund. 

Only new or gently used items in its original packaging will be accepted. Items that have been damaged or lost from personal usage, are nearly empty, or have been tampered and filled with other substances will not be refunded.

If you purchased the items from a salon, spa, or other website, please contact them directly to inquire about their return policy.

 

final sale

Certain items are not eligible for return and are final sale:

  • Partial kits or gift sets
  • Free samples
  • Gift with Purchase items

If your return shipment contains any of these items, you will not be refunded for them. We are not responsible for shipping back final sale items.

 

start your return

To make a return, Visit our Returns Center here and follow the instructions below to generate a Prepaid Return Shipping Label:

    1. Enter your order number and shipping zip code.
    2. Select the product(s) from your order that you wish to return.
    3. Complete your request and print your shipping label and packing slip from the confirmation page.
    4. Repackage your return order, affix the shipping label onto your package, and include the packing slip inside.
    5. Take your package to the nearest UPS store. Once we receive your returned product(s), we will process your refund or replacement. 

Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided Prepaid Return Shipping Label which cannot be tracked in the case of loss, will not be refunded.

Please allow up to 10 business days for your refund to reflect on your account statement once processed. We will refund the purchase price paid by you for the item(s) plus any tax paid on the item(s).

 

If you have any questions, please visit our FAQ page.