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Give us a call: 1-800-345-2761
Mon - Fri, 6am - 5pm PT

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Mon - Fri, 7am - 8pm PT | Sat - Sun, 10am - 2pm PT
(excludes public holidays)


frequently asked questions

rewards

The dermalogica rewards program is a free points-based program in which our most loyal customers earn points for their purchases online. The program allows you to earn points that you can redeem for a variety of rewards, including full-size products. Your points can also unlock tier benefits. It’s just another way for us to say thank you to our customers and show how much we appreciate your loyalty.

Dermalogica Rewards is open to all US residents. Unilever Prestige and Dermalogica employees are not eligible to join.

Healthy Skin

Anyone who joins dermalogica rewards is automatically enrolled in the 'Healthy Skin' tier. You are part of this tier from enrollment until you reach 499 points. See here for more details.

Radiant Skin

Members who earn 500 points or more within 12 months will graduate to this tier. You receive all of the benefits of the Healthy Skin tier, PLUS access to full-size rewards, early access to promotions, free expedited 2nd day air shipping with $50+ and much more. See here for more details.

Brilliant Skin

Members who earn 1,000 points or more within 12 months will graduate to this tier. You receive all of the benefits of the Healthy Skin & Radiant Skin tier, PLUS more full-size rewards, anniversary points, free rush delivery with $50+ and much more. See here for more details.

Members earn 1 point for every $1 spent (no limit) on eligible purchases on dermalogica.com. Qualifying purchases include products but exclude gift cards, sales tax, state fees, and shipping charges. Also, don’t forget, you can earn 50 points just by signing up today!

When shopping online at dermalogica.com, members must be logged in to their dermalogica rewards account at the time of purchase to receive points. You can log in here.

Rewards can start being redeemed for members who have 300+ points.

You will find the rewards listed on the rewards account page online under the redeem section. You can redeem as many rewards as you have points available. There are multiple different products that can be redeemed.

Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. You must be placing an order to redeem your points and only one reward can be redeemed per order . Also, please note that you can only redeem points if your order is a one-time delivery, not an auto-renewal.

No. Once a member redeems points for rewards on dermalogica.com, the reward cannot be exchanged or returned for points, another product or service, or a monetary refund.

Not at this time. Your points can only be redeemed for select full-size products and exclusive rewards gifts by going through the rewards page and clicking the ‘Redeem Now’ button under the product you want to redeem your points for.

Your points will expire after one year of inactivity from your membership anniversary date. Inactivity includes not making a purchase, not receiving any rewards (excluding birthday/anniversary points), or not redeeming any points. You can start accumulating new points, benefits and unlocking new rewards on your one-year anniversary date. Make sure to keep interacting with our program to maintain your status (or even move up a tier).

Your points are displayed at the top of the d/rewards section of your rewards account. You must be logged in to your account to view your points.

Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. If you have moved up a tier from that order, your tier will also be adjusted accordingly.

Please email all questions and inquiries to webhelp@dermalogica.com or chat to us here.

afterpay

AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.

Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.

Afterpay is currently only available on dermalogica.com. Afterpay cannot be used as a form of payment in any of our concept stores.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Standard shipping times apply for all Afterpay orders. See our shipping page for more information.

All products on Dermalogica.com between $35 and $1000 are eligible for Afterpay.

Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.

Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 855-289-6014 or use the contact form here.

subscription

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive best price guarantee*, free shipping and 2 x points with Subscription orders!

You always have complete control over your Subscription orders and we send an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'Subscription' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

Joining Subscription is easy; to subscribe, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out as normal.

After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the 'My Subscription' section in your account where you can manage your future orders, Subscription items and Subscription account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder before each Subscription order.

Once you've joined, Subscription is easy to manage. You can make changes by visiting the 'My Subscription' section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Please allow up to 24 hours for any modifications or cancellations to be processed.

You can view your future orders in the 'My Subscription' section of your account. Your very next scheduled order will be displayed.

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order.

If you have more than one Subscription item and want the items to ship in the same order, simply visit the 'My Subscription' section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

returns

We’ll gladly accept returns for any Dermalogica.com purchases for any reason. If you’re not satisfied with your purchase or received a defective item, simply return your items within 30 days of your order date without paying return shipping, handling, and restocking fees. Your return process must be initiated within 30 days of your order date to be eligible for a refund.

Only new or gently used items in its original packaging will be accepted. Items that have been damaged or lost from personal usage, are nearly empty, or have been tampered and filled with other substances will not be refunded.

If you purchased the items from a salon, spa, or other website, please contact them directly to inquire about their return policy.

 

final sale

Certain items are not eligible for return and are final sale:

  • Partial kits or gift sets
  • Free samples
  • Gift with Purchase items

If your return shipment contains any of these items, you will not be refunded for them. We are not responsible for shipping back final sale items.

To make a return, Visit our Returns Center here and follow the instructions below to generate a Prepaid Return Shipping Label:

    1. Enter your order number and shipping zip code.
    2. Select the product(s) from your order that you wish to return.
    3. Complete your request and print your shipping label and packing slip from the confirmation page.
    4. Repackage your return order, affix the shipping label onto your package, and include the packing slip inside.
    5. Take your package to the nearest UPS store. Once we receive your returned product(s), we will process your refund or replacement. 

Only returns that can be traced back to our warehouse will be credited. Returns sent using a method other than our provided Prepaid Return Shipping Label which cannot be tracked in the case of loss, will not be refunded.

Please allow up to 10 business days for your refund to reflect on your account statement once processed. We will refund the purchase price paid by you for the item(s) plus any tax paid on the item(s).