An HSA (Health Savings Account) and an FSA (Flexible Spending Account) are tax-advantaged accounts for medical expenses. Both can be used for eligible skin care products, including sunscreen and acne treatments, and other skin health essentials. HSAs are available with high-deductible health plans and offer more flexibility, allowing funds to roll over annually. FSAs are employer-sponsored and typically require funds to be used within the plan year.

1. Select “Flex | Pay with HSA/FSA'' at checkout
2. Enter your HSA/FSA card details
3. Complete your purchase
Eligible products include sunscreen, acne treatments, and other everyday skin health essentials.

If you don’t see HSA/FSA as a payment option, it’s likely that none of the items in your cart are currently eligible. Double-check your selection, and if you believe this is an error, please contact Customer Service.

If Shop Pay automatically appears, try completing your order in an incognito or private browsing window to ensure Flex remains available.

Your HSA/FSA card may be declined for common reasons such as:
• Incorrect card details (number, expiration, or ZIP code)
• Insufficient funds
Flex will notify you at checkout if information is missing or incorrect. If the issue persists, check your balance with your HSA or FSA provider before attempting the purchase again.

Yes. Select “Flex | Pay with HSA/FSA” at checkout and pay with a regular credit card. Flex will email you an itemized receipt, which you can submit to your provider for reimbursement.

Flex is a trusted partner that allows you to use HSA and FSA funds online, similar to Klarna or Afterpay. This ensures you easily apply pre-tax health benefits toward professional-grade skin care.

Check your spam or junk folder, for an email from notifications@withflex.com If you still can’t find it, email support@withflex.com with your order details, and Flex will resend your receipt.

Please forward your provider’s request to our Customer Service team. We will coordinate with Flex to issue a new receipt that meets your FSA requirements.

Not currently. If one account doesn’t have enough funds, use a credit card at checkout and submit the Flex itemized receipt to your provider for reimbursement.