return policy

return policy

We’ll gladly accept returns or exchanges for any Dermalogica.com purchases and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please follow the simple instructions below:

  1. Place the unused item in its original condition into original shipper packaging.
  2. Contact our Returns Department at 1-800-345-2761 to obtain your RMA (Return Merchandise Authorization).
  3. We will e-mail you an Electronic Return Label and a summary of the RMA transaction for your records.
  4. Take your package to the nearest UPS store. Once we receive your returned product(s), we will issue your replacement or refund immediately.

Please mail your package to:

Dermalogica

Consumer Returns Department

1535 Beachey Place

Carson, CA 90746

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.