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faqs

faqs

auto replenishment

  • What is Auto-Replenishment?

    Auto-Replenishment is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive free shipping with Auto-Replenishment orders!

    You always have complete control over your Auto-Replenishment orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘Auto-Replenishment’ located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

  • How do I join Auto-Replenishment?

    Joining Auto-Replenishment is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal.

  • What will happen after I join Auto-Replenishment?

    After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access the ‘My Auto-Replenishment’ section in your account where you can manage your future orders, Auto-Replenishment items and Auto-Replenishment account information.

    We will place your Auto-Replenishment orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Auto-Replenishment order. You will also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

  • How do I make changes to my Auto-Replenishment order?

    Once you’ve joined, your Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the ‘My Auto-Replenishment’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

    Change an order date:

    • To change your next order date, please visit the ‘My Next Order’ tab within ‘My Auto-Replenishment’ and click the ‘Change Date’ button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.
    • If an Auto-Replenishment order contains multiple items and you would only like to change the order date of a single item, please visit the ‘My Subscriptions' tab and identify the individual item you would like to modify. Please click the ‘Edit’ link to the right of the subscription details and click the ‘Change Order Date’ button.

    Skip a delivery:

    • To skip a subscription order, visit the ‘My Next Order’ tab within ‘My Auto-Replenishment’ and click the ‘Skip Delivery’ button to the right of the upcoming order date dropdown to skip the entire order.

    Change shipment frequency:

    • To modify the delivery frequency for a subscription item, please visit the ‘My Subscriptions' tab within ‘My Auto-Replenishment.’ On this tab, the current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

    Cancel subscription:

    • To cancel a subscription item, please visit the ‘My Subscriptions’ tab and simply click the ‘Edit’ link to the right of the subscription details and click the ‘Pause Auto-Replenishment’ button. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Pause Auto-Replenishment’ button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action.

    Please allow up to 24 hours for any modifications or cancellations to be processed.

  • How do I make changes to my Auto-Replenishment account information?

    To review or modify your Auto-Replenishment account information, visit ‘My Auto-Replenishment’ located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option and will affect all future orders.

    To change your shipping address for an order, please visit the ‘My Next Order’ tab and click the ‘Edit’ link located directly to the right of the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders unless otherwise noted. To change your shipping address for a subscription, please visit the ‘My Subscriptions’ tab, click the ‘Edit’ link to the right of the subscription details and then click the ‘Change Address’ button.

    Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

  • What is the difference between the ‘My Next Order' and ‘My Subscriptions’ tabs?

    The ‘My Next Order’ tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto-Replenishment if the items have the same order date, shipping address, billing address, and payment information.

    The ‘My Subscriptions’ tab displays individual subscription items and all associated details for each individual subscription including next order date, quantity, delivery frequency and shipping address.

  • How do I view my future deliveries?

    You can view your future orders in the ‘My Next Order’ tab in the ‘My Auto-Replenishment’ section of your account. Your very next scheduled order will be displayed. To see additional deliveries, click on the down arrow next to the next scheduled order date below ‘View Upcoming Orders.’

  • How do I make changes to my Auto-Replenishment account information?

    Auto-Replenishment items that have the same order date, shipping address, billing address and payment method will ship as one order.

    If you have more than one Auto-Replenishment item and want the items to ship in the same order, simply visit the ‘My Subscriptions’ tab in the ‘My Auto-Replenishment’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

  • Can I add items to my next order with an existing subscription?

    Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, and find the ‘Add To My Auto-Replenishment Order’ button. When you click this button, you will have the option to add the item as one time only or as a subscription. You can also find these instructions in the ‘My Next Order’ tab in the ‘My Auto-Replenishment’ section of your account.

  • What types of payment are accepted?

    All Auto-Replenishment subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.

  • What is Quick Buy / 1-Click Checkout?

    Quick Buy is an easy way for you to purchase through Dermalogica.com. It allows you to to save time and immediately order your favorite products by skipping the checkout process. We use your default payment information to process the order. When a purchase is made, a confirmation pop up will appear that shows which address and payment info is used.

dermalogica rewards

  • What is Dermalogica Rewards?

    Dermalogica Rewards is the loyalty program for all Dermalogica consumers that shop online at dermalogica.com and/or at one of the following Dermalogica Concept Spaces: Dermalogica on Montana (Santa Monica, CA) Dermalogica in Soho (New York, NY) Dermalogica in Scottsdale (Scottsdale, AZ), and Dermalogica in Atlanta (Atlanta, GA).

    This program allows you to earn points for purchases, skin treatments, Face Mapping, online products reivews, social media interaction and much more. Dermalogica Reward points can be redeemed for Dermalogica product gift sets on dermalogica.com. If you live near a Dermalogica Concept Space (listed above), you may redeem your points for a gift certificate valid towards product or skin treatment services.

  • Who is eligible to join?

    Enrollment is free.

  • What does it cost?

    All Dermalogica customers in the USA may enroll in the loyalty program and start earning rewards!

  • How do I enroll?

    Enrollment can be done by visiting www.dermalogica.com/rewards or visiting us aat one of our Dermalogica Concept spaces in the USA.

  • How do I earn Points?

    You can earn reward points in many different ways. Each time you purchase product, you accumulate points. You also earn points for being active with Dermalogica and social media content, providing product reviews on Dermalogica.com, linking your Facebook or Twitter accounts with your rewards accounts and so much more. There are many ways to earn points - see below for details.

    Program Enrollment 50
    Product purchase 1 point per $1 spent
    Skin Treatment purchases 1 point per $1 spent
    Store check-ins via QR Code 25
    Open an Email 10
    Tweet a Product 10
    Write a product review on dermalogica.com 50
    Sign-up for email 50
    Connect Facebook Account 25
    Connect Twitter Account 25
    Follow on Twitter 50
    FaceMapping at dermalogica concept space 25
    Add zip code* 25
    Add birthday* 25

    *Add informatioin by going to dermalogica.com, click on 'email sign-up' at the top of the page - enter your info (even if you have shared your email address with us before) and add your zip code and/or birthday and then click 'Submit'.

  • Is there a limit to the number of Points I can earn?

    Taking into consideration that some tasks can only be done once while others allow you to earn points constantly, there are certain limitations on the number of points you can earn per day, month, per quarter or per year.

      How often/how many points:
    Program Enrollment 1 time - 50 points
    Product purchase on-going
    Skin Treatment purchases on-going
    Store check-ins via QR Code 25 points per week
    Open an Email 20 points per month
    Refer a Friend for email sign-up 200 points per month
    Refer a Friend for Dermalogica Rewards sign-up 50 points per month
    Refer a Friend for Dermalogica product purchase No limit
    Tweet a Product 20 points per week
    Write a product review on dermalogica.com 150 points per quarter
    Sign-up for email 1 time - 50 points
    Connect Facebook Account 1 time - 25 points
    Connect Twitter Account 1 time - 25 points
    Follow on Twitter 1 time - 50 points
    FaceMapping at dermalogica concept space 1 time per year - 25 points
  • Why do I not see all of my Points?

    When you earn Points for certain activities, they will initally appear as pending. They only become available as redeemable Points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your dermalogica.com/rewards account, go to My Rewards, then click on Activity. There you can view your approved and pending points.

      Point availability/pending period:
    Program enrollment Immediately
    Email signup Immediately
    Open an email Immediately
    Face Mapping (in-store activity) 2-3 business days
    For each dollar spent (online) Immediately
    For each dollar spent (in-store) 2-3 business days
    Write a product review 1-2 business days
    Connect your Facebook account Immediately
    Connect your Twitter account Immediately
    Follow us on Twitter Immediately
    Tweet about us Immediately
    Refer a friend that joins the program Immediately
    Refer a friend that signs up for email Immediately
    Refer a friend that purchases Immediately
  • Do my Points expire?

    Dermalogica Rewards Points only expire after 12 months of account inactivity.

  • How do I become a member of 'Healthy Skin' and 'Radiant Skin' tiers?

    We have 2 levels of added benefits for members.

    Healthy Skin tier
    Anyone who joins Dermalogica Rewards is automatically enrolled in 'Healthy Skin' tier. This tier earns you a birthday gift each year and early access to special promotions and events. You are part of this tier from enrollment until you reach 499 points. (your enrollment in this tier never expires.)

    Radiant Skin tier
    Dermalogica Rewards members who earn 500 points or more in a 12 month period graduate to this tier! You recieve all of the benefits of the Healthy Skin tier PLUS a sneak peek access to new products before they are in-market and a chance to experience new skin treatments in advance of others. You'll be the first to experience the latest and greatest with Dermalogica.

  • What can I redeem my Points for?

    Online gift redemption:
    If you choose to redeem your points online, you can select from an variety of gifts based on the points you have in your account. We constantly update the assortment for our Rewards members, so check your account frequently to see the latest selection of gifts.

    In-store gift redemptions:
    If you shop at one of the following Dermalogica flagship locations, you may redeem points to be used against your in-store purchase. 400 points = $20 savings on in-store purchase (valid on product purchases and skin treatments).

    Eligible Dermalogica Flagship locations include:
    Dermalogica on Montana - Santa Monica, CA Dermalogica in Soho - New York, NY Dermalogica in Scottsdale, Scottsdale, AZ

  • How can I view my Points balance?

    To view your balance and program activity, login to the member application via the Dermalogica Rewards Page. Once logged in to your account, click on the "Activity" tab. There you will find a detailed list of all program activity and the points you have accrued for each action.

  • How do I redeem Points?

    To redeem points online, login to the member application via the Rewards Page and click on the "Rewards" tab. There you will find a list of all program rewards. There will be a "Redeem" button below any reward that you have enough points to claim. Click on "Redeem" and follow the detailed instructions.

    To redeem points in-store, visit one of our participating Dermalogica Flagship locations and speak with one of our staff members.

  • Am I able to use Points at checkout?

    Not at this time. Your points can be redeemed for in-store gift cards or exclusive Dermalogica product gift sets.

  • Is there a place where I can report a problem or make a suggestion?

    Not at this time. Your points can be redeemed for in-store gift cards or exclusive Dermalogica product gift sets.

    Please email all questions and inquiries to rewards@dermalogica.com