When I recieved this product the first time in the mail, the box had been opened, some of the plastic was torn up, and the toner bottle was wet. I called customer service and they sent out a new one, which I really apprecieted. I disguarded the first package. When I recieved the new package I had the exact same problem. The box had been opened, and it looked as though the bottles had been opened and tampered with. As well as the box had marks. I ended up trying the product anyway. I like most of the pruducts but the toner always sprays out bubbly. I dont know if this is because of the packaging or what. I so much wish I would have had a better experience with this product. I was really looking forward to it.