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Divide your purchase into four equal, interest-free* installments using either Klarna or Afterpay.
Pro Collagen Banking Serum

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frequently asked questions

Everything you need to know about our best selling products.

Afterpay

What is Afterpay?

AfterPay is a payment method that allows you to buy what you want today and pay for it in four (4) installments due bi-weekly, without any interest.

How do I use Afterpay?

Simply choose Installments by Afterpay as your payment method at checkout. You will be redirected to the AfterPay website. Follow the prompts to sign up for Afterpay or login if you’re an existing user.

Where can I use Afterpay?

Afterpay is currently only available on dermalogica.com. Afterpay cannot be used as a form of payment in any of our concept stores.

Can I use Afterpay if I am not a US resident?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the Afterpay schedule work?

Afterpay customers are required to make their first payment at the time of purchase. Three (3) remaining payments are deducted automatically from your selected payment method bi-weekly. If you wish to make early payments, you may log in to Afterpay to do so. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account at any time to view your payment schedule or make a payment early.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

When will my items be delivered if I use Afterpay?

Standard shipping times apply for all Afterpay orders. See our shipping page for more information.

What products are eligible for Afterpay?

All products on Dermalogica.com between $35 and $1000 are eligible for Afterpay.

Can I use Afterpay with Auto-Replenish?

Currently AfterPay cannot be combined with Auto-Replenish. If you have an Auto-Replenish item in your bag the AfterPay payment option will be disabled.

How do I return or exchange an item purchased with Afterpay?

Please refer to our Return Policy. Or visit Afterpay's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

Where can I find out more about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs. View Afterpay’s Privacy Policy here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at 855-289-6014 or use the contact form here.

*Afterpay: Late fees may apply. Eligibility criteria apply. See afterpay.com for more details. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. ©2021 Afterpay US.

Klarna

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase on dermalogica.com, add your favorite dermalogica products to your cart and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped. The remaining three payments will be automatically charged to your debit or credit card every two weeks.

How do I sign up?

If your order is eligible for 4 interest-free payments with Klarna on dermalogica.com, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.

Are there requirements to use Klarna?

Yes, you will need: 

  • A US-issued debit or credit card 
  • To be 18+ years old
  • A US billing address 
  • An SMS-capable phone number
What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging in to your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options,” then “Extend due date.” If the automatic payment fails, Klarna will try again after seven days. If this payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in Four product even if you have failed to pay on time.

Are there late fees?

A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please see terms for full details.

What products are eligible for Klarna?

All products on Dermalogica.com between $35 and $1000 are eligible for Klarna.

When will my items be delivered if I use Klarna?

Standard shipping times apply for all Klarna orders. See our shipping page for more information.

How do I return or exchange an item purchased with Klarna?

Please refer to our Return Policy. Or visit Klarna's Return / Refund Policy. Please allow up to 24 hours for any modifications or cancellations to be processed.

*Klarna: Monthly financing through Klarna is issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license.

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