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faqs

faqs

our products

  • How soon will I start seeing results from using Dermalogica products?

    Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.

    If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

  • What are the long-term benefits of using Dermalogica products?

    Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don"t get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin"s needs are constantly changing.

  • Why do I need a professional skin therapist?

    For the same reason doctor and dentist check-ups are necessary: for better health!

    Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It"s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

    So why do you dote more on your hair and nails – two items on your body that aren"t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

    At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They"re the best in the business, and have a real passion for taking care of your skin.

    Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

  • Where are Dermalogica products made?

    We are proud to make all our products in Southern California: Having our manufacturing facilities so close to our headquarters allows us to maintain a superior quality standard and level of oversight, and also support the local economy. Made in Southern California, Dermalogica is sold in over 80 countries around the world.

  • Why doesn't Dermalogica formulate make-up or hair products?

    Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin healthy, it looks its best.

    With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

    Our Treatment Foundation is what we like to call your last step in skin care and your first step in make-up! It"s lightweight, oil-free, water-based, and moisturizes, provides antioxidant defense, and helps condition skin while functioning as a foundation. Natural color pigments, not artificial colors, provide flawless coverage.

    And from our Daily Groomers line of products are Shine Therapy Shampoo and Silk Finish Conditioner, two gentle, daily use, therapeutic products for hair and scalp health. Shine Therapy Shampoo contains clarifying extracts that purify and help stimulate the scalp while removing excess oils and debris for super-clean hair with amazing lift and bounce. Silk Finish Conditioner helps condition the scalp while nourishing hair, giving it brilliant shine and manageability.

  • dermalogica rewards

    • What is Dermalogica Rewards?

      Dermalogica Rewards is the loyalty program for all Dermalogica consumers that shop at Dermalogica on Montana (Santa Monica, CA) or online at Dermalogica.com. This program allows you to earn points for purchases, skin treatments and Face Mapping, social media interaction, check-ins and much more. Dermalogica Reward points can be redeemed for Dermalogica product gift sets or gift certificates that are valid at Dermalogica on Montana (Santa Monica, CA.), Dermalogica in Soho (New York, NY) or Dermalogica in Scottsdale (Scottsdale, AZ).

    • Who is eligible to join?

      All Dermalogica customers in the USA may enroll in the loyalty program and start earning rewards!

    • What does it cost?

      Enrollment is free.

    • How do I enroll?

      Enrollment can be done by visiting www.dermalogica.com/rewards or visiting us at Dermalogica on Montana (Santa Monica, CA.)

    • How do I earn Points?

      You can earn reward points in many different ways. Each time you purchase product at Dermalogica on Montana or place an online order at Dermalogica.com, you accumulate points. You also earn points for being active with Dermalogica and social media content, providing product reviews on Dermalogica.com, linking your Facebook or Twitter accounts with your rewards accounts and so much more. There are many ways to earn points - see below for details.

      Program Enrollment50
      Product purchase1 point per $1 spent
      Skin Treatment purchases1 point per $1 spent
      Store check-ins via QR Code25
      Open an Email10
      Refer a Friend for email sign-up50
      Refer a Friend for Dermalogica Rewards sign-up50
      Refer a Friend for Dermalogica product purchase100
      Tweet a Product10
      Write a product review on dermalogica.com50
      Sign-up for email50
      Connect Facebook Account25
      Connect Twitter Account25
      Follow on Twitter50
      FaceMapping at dermalogica concept space25

    • Is there a limit to the number of Points I can earn?

      Taking into consideration that some tasks can only be done once while others allow you to earn points constantly, there are certain limitations on the number of points you can earn per day, month, per quarter or per year.

       How often/how many points:
      Program Enrollment1 time - 50 points
      Product purchaseon-going
      Skin Treatment purchaseson-going
      Store check-ins via QR Code25 points per week
      Open an Email20 points per month
      Refer a Friend for email sign-up200 points per month
      Refer a Friend for Dermalogica Rewards sign-up50 points per month
      Refer a Friend for Dermalogica product purchaseNo limit
      Tweet a Product20 points per week
      Write a product review on dermalogica.com150 points per quarter
      Sign-up for email1 time - 50 points
      Connect Facebook Account1 time - 25 points
      Connect Twitter Account1 time - 25 points
      Follow on Twitter1 time - 50 points
      FaceMapping at dermalogica concept space1 time per year - 25 points

    • Why do I not see all of my Points?

      When you earn Points for certain activities, they will initally appear as pending. They only become available as redeemable Points after the specified pending period has passed. You can view your pending and current point balance in your Dermalogica Rewards account dashboard. Log in to your dermalogica.com/rewards account, go to My Rewards, then click on Activity. There you can view your approved and pending points.

       Point availability/pending period:
      Program enrollmentImmediately
      Email signupImmediately
      Open an emailImmediately
      Face Mapping (in-store activity)2-3 business days
      For each dollar spent (online)Immediately
      For each dollar spent (in-store)2-3 business days
      Write a product review1-2 business days
      Connect your Facebook accountImmediately
      Connect your Twitter accountImmediately
      Follow us on TwitterImmediately
      Tweet about usImmediately
      Refer a friend that joins the programImmediately
      Refer a friend that signs up for emailImmediately
      Refer a friend that purchasesImmediately

    • Do my Points expire?

      Dermalogica Rewards Points only expire after 12 months of account inactivity.

    • What can I redeem my Points for?

      You can redeem points for a variety of Dermalogica product gift sets or a gift card.

      NOTE: Gift card is valid only for use at one of our three flagship stores (Dermalogica on Montana - Santa Monica, CA, Dermalogica in Soho - New York, NY or Dermalogica in Scottsdale, Scottsdale, AZ.) Visit the "Rewards" tab of the member application for a current list of program rewards.

      Achieving 400 Dermalogica Reward points or more for sharing, purchasing, reviewing and more are redeemable for:

      Gift 1 - 400 points $20 Gift Card + two travel size products
      Gift card for use at one of our 3 Dermalogica concept spaces including Dermalogica on Montana, Dermalogica in Soho & Dermalogica in Scottsdale. Not valid for online purchase at dermalogica.com."
      Gift 2 - 400 pointsDermalogica Favorites Set - $54 Value
      Gift 3 - 600 pointsDermalogica Hydration Rescue Set - $80 retail value

    • How can I view my Points balance?

      To view your balance and program activity, login to the member application via the Dermalogica Rewards Page. Once logged in to your account, click on the "Activity" tab. There you will find a detailed list of all program activity and the points you have accrued for each action.

    • How do I redeem Points?

      To redeem your points for rewards, login to the member application via the Rewards Page and click on the "Rewards" tab. There you will find a list of all program rewards. There will be a "Redeem" button below any reward that you have enough points to claim. Click on "Redeem" and follow the detailed instructions.

    • Am I able to use Points at checkout?

      Not at this time. Your points can be redeemed for in-store gift cards or exclusive Dermalogica product gift sets.

    • Is there a place where I can report a problem or make a suggestion?

      Please email all questions and inquiries to rewards@dermalogica.com